Success Stories Families Who Found the Right Home
I was referred to Pauline by a close friend. At the time I was given her information, I put it aside, thinking my parents were not at the stage of needing Pauline’s services. Then it hit us like a ton of bricks. My Mom, 78 years old, fell in the Walmart parking lot and broke her hip and needed to have emergency surgery. The surgery was successful. My mom was in the hospital for a few days, and then off to a rehab facility. In the meantime, my sisters and I could not leave our father alone and were taking turns working from home full time, and staying with my Dad, who has dementia, to be sure he was showering, eating, and taking all of his medications.
Once my mom was released from the rehab facility, she had a heart attack and then was a high risk due to her developing a blood clot. My sister and I were at our breaking point, just trying to keep our heads above water. We went online to see if we could hire a reasonably affordable caregiver that my parents would like and approve. Since my mom fired the first one we hired after one day of her services. After days of reviewing photos and bios of caregivers online, we were at a loss.
I reached out to Pauline, and after speaking to her, I already felt a sense of relief. She asked many questions about my parents, and within 2 days, she scheduled a meeting with all of us. Pauline was very patient, taking notes on what we were hoping to accomplish with both my parents. Pauline asked about our finances/preferred locations of assisted living. Within 3 days, Pauline called me asking if I would be available to go and tour an assisted living facility in Cerritos, CA.
I wasn’t sure if I would be able to get my father to go on the tour, for he kept repeatedly begging us not to put him in a home. I was dropping off my mom after a doctor’s appointment, and my dad came outside. I asked him if he wanted to go to lunch. He responded Ugh, I don’t know? I answered that we are meeting Pauline. Without hesitation, even with his dementia always remembers a beautiful lady.
We pulled up to the facility, and right away my dad said I want to go home, and I am not eating. All I can say is it was Pauline with her warmth and trust that my dad, after having lunch and touring the facility he said yes, I want to live here. It was a blessing from above that Pauline was able to find us not only a completely renovated, gorgeous, and clean facility that we could afford.
It has been 3 months since my dad was moved from his home into a facility that we love! They take such great care of my dad, and now, instead of my dad sitting in front of a television every day watching Fox News. He is active in attending movie nights, gym classes, bingo, and live music, where he is able to dance and socialize. Pauline was also able to recommend a contact for me to reach out to inquire about VA benefits.
My mom is still living in her home for now, and my sister and husband have moved in with her. Once and if the time comes when my mom needs full-time care. We will be reaching out to Pauline for her expertise.
Since my dad has been in his new home, Pauline continuously visits with my father and checks in with us to make sure everyone is doing great.
Pauline, I owe you so much gratitude and love from our family. It would never have been as easy as it was without your professionalism, knowledge, support, and love. We love you.
HIGHLY RECOMMENDED!! I have had an absolutely stellar experience working with Pauline - seriously, if you’ve tried Caring.com or A Place for Mom, simply stop what you’re doing right now and just call Pauline.
She came to our home and spent over an hour getting to know my mother personally to assess the specific character of my mother’s dementia so that she could make the best recommendation for communities we could tour.
She came with us on the tours instead of “sending us off into the wild” on our own, the value of which is hard to put into words. I had visited about 10 communities by myself before working with Pauline and found some that seemed like they had some potential, but it wasn’t until Pauline arrived in our lives that we found a TRULY ideal place for my mom to thrive.
Here’s what’s different about working in-person with a skilled placement professional like Pauline:
1- They have looked into your loved ones eyes and created a personal and compassionate connection that is literally impossible to cultivate if you’re only ever speaking with someone over the phone to find places to tour.
2- Pauline just KNOWS … she is actually from Southern California so she knows the area VERY well and her wealth of personal relationships with the communities that she recommends based on your loved one’s care and social needs is invaluable.
3- Superhero Assist, Part 1 … my mother had planned to move to one community, deposit submitted and everything, but at the very last minute they denied her residence there bc suddenly they decided she could only live in the Memory Care wing and not in the Assisted Living wing, which did not seem at all appropriate based on my mother’s expression of her condition.
Needless to say I became intensely disappointed and “rather” upset but Pauline made herself available to listen to the situation and by the end of the day she had not one but TWO tours scheduled for the very next day - and the 2nd of those communities is the one my mother fell in love with and moved to a couple of weeks later.
To sum up my mother’s experience of that 2nd tour - not even 10 ft past the door after touring she began crying tears of joy and relief bc she felt so welcomed and at home there… talk about a home run experience!
4- Superhero Assist, Part 2 … on moving day, my mother (despite packing her stuff for two weeks) became confused about the move, became upset with me and refused to leave the house when the movers left with her things (welcome to the adventure of dementia!).
Speechless and confused, I rang Pauline to see what I could do … she told me not to worry, just to follow the movers over to the community to get the room set up and she would come over to the house and comfort my mom and find a way to get her over to the community.
By the way - this was on a Saturday … again, this level of warm, considerate, caring service is absolutely not something you can get from a person that you’ve only ever spoken with on the phone.
When my mom and Pauline arrived, my mom was smiling and at ease, ready to move in.
Since then, my mom won’t stop raving about how much she loves the staff, her room, the other residents, the food and on & on.
To conclude, I say again: HIGHLY RECOMMENDED… #betterCallPaulineHampton
Client Reviews What Families and Partners Say
Pauline Hampton was very easy to work with. She set up four appointments to visit memory care places with me. I appreciated her professional opinion on what we saw and heard. I placed my husband in memory care at the end of that month and he is adjusting well to his new environment. The whole process went very smoothly with Pauline’s help.
Pauline found a great place for mom in just our first tour. Over the past year or so I had toured assisted living with 2 other placement services, but with Pauline I toured 2 places in 1 visit, and both were very nice and chose the one closest to me. She is very caring and has great resources to help you find the best placement.
Pauline is absolutely amazing and was so incredibly helpful! We weren’t happy with where my dad was at and didn’t know where to turn. Pauline sat down with my family, asked what was most important to us and explained possible solutions. Next she sat down with my dad and talked with him and listened to his stories and got to know about him. She found possible options for him and the last one was better than anything we imagined and something we never knew existed. She connected us with a VA specialist to see if he qualified for benefits we weren’t aware of and walked us through the entire process. In a stressful situation she made sense of the chaos and helped us feel informed in our decisions and most importantly gave us options and choice. If you have a senior, Pauline has a solution!
Pauline with Senior Solutions made a difficult time much easier for my family. When my uncle needed to be placed in a home, Pauline showed genuine care and support. She listened to our concerns, guided us through the process, and found a place where he feels safe, comfortable, and respected. I’m truly thankful for her compassion and professionalism.
Pauline was wonderful. This is the second time that I had a parent needing immediate placement into a board and care. She screened through various options for us and picked the homes which would offer the best fit. She explained the services that each offered as well as some of the drawbacks. Pauline visited my mother at the rehabilitation facility to also help determine the level of care that would be most appropriate. She was very accessible and we appreciate her diligence and personal service.
As a marketing manager, I’ve had the privilege of working closely with Pauline at Pauline Senior Solutions Care, and I can genuinely say she’s one of the most compassionate and knowledgeable professionals I’ve met in the senior care industry.
She’s helped me understand what to look for when supporting families through the emotional journey of senior care—and she’s even guided me personally through my own family’s experience.
If you’re busy like me and don’t have the time to visit multiple places or research endlessly, let Pauline do the hard work for you while you focus on what matters most. She’ll guide you through the process, and make sure your loved one ends up somewhere safe, trusted, and cared for—because this isn’t a decision you want to rush.
What I admire most about Pauline is her heart. She doesn’t just provide a service—she offers peace of mind, genuine support, and the kind of trust that’s priceless when making decisions for someone you love.
If you want someone who will treat your loved ones like her own, Pauline is that person.
My friend has started to show signs of dementia, even though she is only in her mid-sixties. I have called Pauline a few times and I always feel better after we talk. She has patiently explained options and given tips on how best to help my friend and her family deal with her needs while still respecting her wishes. She has met with my friend and is now a trusted friend. And she met with her family and toured a couple of locations and they really loved the second one. Pauline is caring, resourceful, knowledgeable and passionate about helping seniors to make the transition from living independently to where there is care provided in a comfortable environment. Even though we’re not ready just yet, she has already provided much-needed consultation, and we know who we’ll be calling when it’s time to move forward. Thanks, Pauline. Your friendship is very special and appreciated.
This is a very difficult time in our lives. Pauline has helped us find in home care which was a great relief. She has been with us every step of the way. We are now transitioning to put our mother in a home.
Pauline is Compassionate patient and kind. She goes the extra mile to make sure your loved one as well as you are comfortable.
We highly recommend her.
I am a care manager for a home care company and have been working with Pauline for about 4 years now. Pauline is not only kind and passionate about what she does, but Will go out of her way to assist you and you family with any need you have. I would highly recommend Pauline for all your senior care needs.
A dear friend, who looks after my family as if it were her own, introduced me to Pauline about a year ago. Pauline is the consummate professional and dedicated to providing excellent services to her clientele. I truly appreciate her personal touch, patience, and understanding.
My brother and I have been struggling with getting our dad into a better living situation, as his ability to live independently is becoming more difficult. Pauline understands how difficult of a transition this can be; not only for the elderly individual, but for the family as well. Let’s just say that my dad doesn’t have the easiest personality to work with and Pauline handled him like a pro. She was able to establish a good relationship with my dad, which therefore made him more willing to be open and receptive to the referrals she shared. She took us on tours of assisted living facilities and quickly followed up after our visits to see if we had questions or needed additional assistance. She also connected our family with an in home caregiving service. Although my dad hasn’t pulled the trigger on leaving his home yet, when he is required to make the move, without hesitation, I will give Pauline a call for assistance.
As the owner of Harmony Home Care, I periodically partner with Pauline at Senior Solutions. Working with Pauline has been a great experience. She conducts an on-site assessment to understand each client’s needs. She is dedicated to ensuring that her clients and families feel supported. I highly recommend her services!
Pauline is such a pleasure to work with. She was able to place my Aunt in a location that fit her needs. I would highly recommend to anyone looking for placement for their loved ones
Our firm routinely is called upon to assist with placement, and our first go to is Pauline Hampton of Senior Solutions. She has a gift and immediately from the assessment going forward she forges a relationship based on compassion and trust with the client.
Her experience and knowledge in the industry generally leads to placement accommodations that match the seniors needs, lifestyle, wishes and wants.
Additionally her ability to work with, and if necessary, negotiate and manage family and the dynamics that flow therefrom is exceptional.
Pauline is genuinely the most knowledgeable and staunch advocate for seniors and we rely on her exclusively for her take talents.
Pauline is a caring lady that puts her customers first.